|
 |
| |
F.A.Q. |
| |
What payment methods do you accept at your mall? We accept VISA, MasterCard, and Discover on our website. Money Orders/Cashier’s Checks by Mail Order. Please go to the Contact Us area of our website if your choice of payment and/or method of ordering is not mentioned here.
How long will it take to get my order delivered? Our Mall fills and ships all orders within 5 business days of ordering based on stock availability. All orders are shipped U.S. Postal Service or UPS Ground unless Priority Shipping is specified. UPS Ground typically takes 7-10 business days for delivery to most parts of the United States. Certain areas may take longer. We cannot offer UPS Shipping services to Hawaii or Puerto Rico. Priority shipments will result in higher shipping fees.
Can your Mall ship orders outside the United States? No, unfortunately we cannot fulfill order requests for shipments outside the United States.
What if my order is delivered damaged? Return the damaged item(s) to us for a full refund. HomeandProTools must be notified immediately. Once we are notified, a claim will be placed with the corresponding shipping company. Once the claim has been resolved, the product will need to be sent back and the replacement is sent out. All Freight orders must be inspected BEFORE accepting the shipment. If you sign for a shipment without inspecting it thoroughly and it is damaged, Trademark Global is not responsible for replacing the product. Signing for a shipment without noting damage on the Bill of Lading is stating that the shipment was free from damage and in perfect condition. ALL Freight deliveries must be inspected, no matter how large the order or product is. There are no exceptions to this policy
What if I want to return an item? If you choose to return any item that is not damaged for any reason, there is a 20% re-stocking charge that will be applied. Contact HomeandProTools immediatly. We must be notified within 15 days of the product leaving the warehouse.
What if something goes wrong with the ordering process while I am placing an order? Please go to the Contact Us area of our website and notify us of the specific trouble you encountered and we will promptly see that it is taken care of and you are notified immediately.
What if an item I want to order is out of stock? Our typical out-of-stock rate is less than 5%, well below industry average. In addition, our Sourcing Department has devoted resources to full-time analysis and reordering of inventory. If any product you order is out of stock, you will be notified and either offered a credit, exchange, or a refund.
Is there a warranty for my products I have purchased?All warranty claims due to a product defect in the manufacturing process, must be sent to the manufacturer.
back to top |
| |
|
| |
| |
|
|
 |
|
